These Terms of Service ("Terms") govern your access to and use of the Door2Door platform provided by Door2Door Inc. ("Door2Door", "we", "us", or "our"), including:
- the Door2Door web admin dashboard (the "Dashboard"), and
- the Door2Door mobile application for Android (package
com.door2door.mobile) (the "App"),
together with related software, integrations, and documentation (collectively, the "Service").
By accessing or using the Service, you agree to be bound by these Terms. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization, and "you" refers to that organization. If you do not agree, do not use the Service.
1. The Service
Door2Door is a field canvassing and door-knock management platform. It enables organizations ("Client Organizations") and their authorized field agents and administrators to manage sites, streets, and houses; record visit outcomes and consent; capture property photos; track shifts and activity; and synchronize data with third-party systems such as Esri ArcGIS / FieldMaps and Salesforce.
The Service operates on an organization → sites → streets → houses model, with role-based access (dev, admin, user).
2. Eligibility and accounts
- You must be at least 18 years old and able to form a binding contract to use the Service.
- Access requires authentication via Google OAuth. You are responsible for maintaining the security of your sign-in credentials and for all activity under your account.
- You must provide accurate account information and keep it current.
- Accounts are provisioned within a Client Organization and are subject to that organization's administration, including assignment, suspension, and removal.
- Notify us promptly of any unauthorized use of your account.
3. Client Organization responsibilities and data roles
The Service is a tool that Client Organizations use to collect and process personal data about residents and occupants ("Resident Data").
- The Client Organization is the controller of Resident Data and is solely responsible for the lawfulness of its collection and use, including obtaining any required consent at the door, providing required notices, and honoring data-subject requests.
- Door2Door acts as a processor / service provider for Resident Data, processing it only on the Client Organization's documented instructions, as described in the Privacy Policy.
- The Client Organization is responsible for the conduct of its field agents and for configuring integrations (e.g. ArcGIS/FieldMaps, Salesforce) appropriately.
You agree to comply with all laws applicable to your use of the Service, including data-protection, privacy, anti-spam, consumer-protection, and door-to-door solicitation laws.
4. Acceptable use
You agree not to:
- Use the Service for any unlawful, fraudulent, deceptive, or harassing purpose.
- Collect, record, or upload data without a lawful basis or required consent.
- Capture photographs or record individuals in violation of applicable law or in a manner that infringes privacy rights.
- Falsify visit outcomes, consent records, shift data, signatures, or audit information.
- Access, interfere with, or attempt to circumvent role-based access controls or another organization's data.
- Reverse engineer, decompile, scrape, or attempt to extract source code or secrets from the Service, except to the extent such restriction is prohibited by law.
- Probe, scan, or test the vulnerability of the Service, or breach its security or authentication measures, without authorization.
- Introduce malware or otherwise disrupt, degrade, or overload the Service or its infrastructure.
- Resell, sublicense, or provide the Service to third parties except as permitted by your agreement with us.
We may suspend or terminate access for conduct that violates these Terms or that we reasonably believe is harmful to the Service, other users, or third parties.
5. Field operations, consent, and content
- Field agents must obtain any consent required by the relevant campaign before recording it and must record visit outcomes accurately.
- Property photos are captured as visit evidence. You must have a lawful basis to capture and upload them and must not photograph the interior of a residence or individuals where prohibited.
- You retain ownership of the data you submit ("Customer Content"). You grant Door2Door a worldwide, non-exclusive license to host, process, transmit, and display Customer Content solely to provide and support the Service, including syncing it to the integrations you configure.
- You are responsible for the accuracy, quality, and legality of Customer Content.
6. Third-party services and integrations
The Service integrates with third-party providers, including Convex, Esri ArcGIS / FieldMaps, Salesforce, Google (OAuth and Maps), a geocoding provider, and hosting infrastructure (e.g. Vercel). Your use of those integrations may be subject to the third party's own terms and privacy policies. Door2Door is not responsible for third-party services, their availability, or their handling of data once data is delivered to a destination you configure.
API keys and credentials you supply for integrations are your responsibility; you are responsible for restricting and rotating them appropriately.
7. Mobile App, offline use, and device permissions
- The App may operate offline, storing data locally on the device and synchronizing when connectivity is available. You are responsible for safeguarding devices that hold local copies of data, including pending photos and queued edits.
- The App requests device permissions (camera, location, storage) used only for the features described in the Privacy Policy. Disabling a permission may disable related functionality.
- You must keep the App updated; we support the current production build and may discontinue support for older versions.
8. Availability, changes, and beta features
- We may modify, update, suspend, or discontinue any part of the Service at any time. We aim to provide reasonable notice of material changes that adversely affect core functionality.
- Some features may be offered as beta or pre-release and are provided "as is" without warranties; they may change or be withdrawn.
- We do not guarantee uninterrupted or error-free operation. Synchronization between offline and online state, and with third-party systems, may be delayed or fail for reasons outside our control.
9. Intellectual property
The Service, including all software, design, and content provided by Door2Door (excluding Customer Content), is owned by Door2Door or its licensors and is protected by intellectual-property laws. Except for the limited right to use the Service under these Terms, no rights are granted to you. The Door2Door name, logo, and brand are trademarks of Door2Door and may not be used without permission.
10. Fees
If your use of the Service is subject to a separate commercial agreement or order form, the fees, billing, and payment terms in that agreement apply. Where there is a conflict between these Terms and a signed agreement, the signed agreement controls.
11. Confidentiality
Each party may receive non-public information from the other. The receiving party will protect such information with reasonable care, use it only to perform under these Terms, and not disclose it except to those with a need to know who are bound by similar obligations, or as required by law.
12. Disclaimers
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. DOOR2DOOR DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, OR THAT DATA WILL ALWAYS SYNCHRONIZE WITHOUT LOSS OR DELAY. YOU ARE RESPONSIBLE FOR MAINTAINING APPROPRIATE BACKUPS AND FOR THE LAWFULNESS OF YOUR USE.
13. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, DOOR2DOOR AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATING TO THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY. DOOR2DOOR'S TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO DOOR2DOOR FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS (USD $100). Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.
14. Indemnification
You will defend, indemnify, and hold harmless Door2Door and its affiliates from and against any claims, damages, liabilities, and expenses (including reasonable legal fees) arising from your Customer Content, your use of the Service, your violation of these Terms, or your violation of any law or third-party right, including privacy and data-protection rights of residents.
15. Term and termination
- These Terms apply while you use the Service.
- You may stop using the Service at any time. A Client Organization administrator may disable accounts within its organization.
- We may suspend or terminate access for breach of these Terms, legal risk, or non-payment.
- On termination, your right to use the Service ends. We will handle Customer Content as described in the Privacy Policy and any applicable commercial agreement. Sections that by their nature should survive (including ownership, confidentiality, disclaimers, limitation of liability, indemnification, and governing law) survive termination.
16. Governing law and disputes
These Terms are governed by the laws of [governing jurisdiction — replace, e.g. State of Delaware, USA], without regard to conflict-of-laws rules. The parties submit to the exclusive jurisdiction of the courts located in [venue — replace], except that either party may seek injunctive relief in any court of competent jurisdiction to protect its intellectual-property or confidential information.
17. Changes to these Terms
We may update these Terms from time to time. When we do, we will revise the "Last updated" date and, where appropriate, provide additional notice. Your continued use of the Service after changes take effect constitutes acceptance of the updated Terms.
18. General
- Entire agreement. These Terms, together with the Privacy Policy and any signed commercial agreement, constitute the entire agreement between you and Door2Door regarding the Service.
- Severability. If any provision is held unenforceable, the remaining provisions remain in effect.
- No waiver. Failure to enforce a provision is not a waiver of it.
- Assignment. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.
- Notices. We may provide notices via the Service or to the email associated with your account.
19. Contact us
Door2Door Inc.
Contact: [support@door2door.example — replace with real address]
Mailing address: [company mailing address — replace]