This page explains how field agents and administrators can delete their Door2Door account (web dashboard and the Door2Door mobile app, package com.door2doormobile.app).
How to request deletion
- Email support@door2door.systems from the email address you sign in with.
- Use the subject "Delete my Door2Door account".
- We confirm the request and complete it within 30 days.
If you can't send from that address, tell us the address on the account and we will verify ownership before deleting anything.
What gets deleted
- Your account profile: name, email address, profile image and sign-in sessions.
- Your organization memberships and role assignments.
- Location points recorded during your shifts.
What may be kept
- Records you created for your organization (house visit outcomes, consent records, photos, edit history, shift totals) belong to the Client Organization you worked for. They stay with that organization as part of its audit record, detached from your deleted account, for as long as the organization's retention policy and applicable law require.
- Data we must keep for legal, security or fraud-prevention reasons, kept only as long as required.
Residents
If you are a resident whose information was collected at your door, contact the organization that visited you. See our Privacy Policy for details.